Privacy Policy for Studio Ours Cha

Effective Date: November 2025
Location: Chattanooga, Tennessee

At Studio Ours Cha, your privacy matters to us as much as your creativity does. Whether you’re shopping for art, signing up for a class, or joining us at a community event, we want you to feel safe and confident about how your information is used and protected.

1. Who We Are

We’re Studio Ours Cha, an art retail shop and creative studio located at 1401 Fort Street, Chattanooga, TN 37402. Our website and in-person activities are all about connecting people through art, workshops, and local markets.

If you ever have questions about this policy, you can always reach us at:
📞 Phone: 423-834-2626
📧 Email: Christina@chandesignco.com

2. Information We Collect

We only collect the information we need to provide you with great service. This may include:

• Contact Information: such as your name, email, phone number, and address when you make a purchase, sign up for a class, or subscribe to our newsletter.

• Payment Information: collected securely through trusted third-party processors (we never see or store your full payment details).

• Class and Event Details: information about your registrations or preferences so we can plan your creative experience.

• Website Data: non-personal information like browser type or pages visited, which helps us improve your online experience.

3. How We Use Your Information

We use your information to:
🎨 Process orders, payments, and class registrations
🖼️ Communicate updates about your purchases, events, or schedule changes
💌 Send newsletters or event announcements (only if you opt in!)
💬 Respond to your questions or feedback
🛍️ Improve our website, shop, and community offerings

We will never sell or share your personal data with outside companies for marketing purposes.

4. Email Communications

If you join our mailing list, we’ll occasionally send you updates about new art, workshops, or community events. You can unsubscribe anytime by clicking “unsubscribe” at the bottom of our emails — no hard feelings!

5. Cookies and Website Tools

Our website may use cookies (small data files) to enhance your browsing experience, remember preferences, and understand how visitors use our site.
You can adjust your browser settings to disable cookies if you prefer, but some parts of the site may not function as smoothly.

6. Protecting Your Information

We take your privacy seriously and use reasonable physical, electronic, and managerial measures to protect your information from unauthorized access, misuse, or disclosure.

All online payments are processed through secure, encrypted systems handled by reputable third-party providers.

7. Third-Party Links

Sometimes we share links to partner artists, vendors, or event collaborators. Please note that we’re not responsible for the privacy practices of other websites. We encourage you to review their policies when you visit their pages.

8. Children’s Privacy

Our website and services are designed for adults and teens participating in art classes or events. We do not knowingly collect personal information from children under 13. If we learn that we’ve collected such information, we’ll delete it promptly.

9. Your Privacy Rights

You have the right to:

• Request access to the personal data we hold about you

• Ask for corrections to inaccurate information

• Request deletion of your personal data (where legally possible)

To make a request, contact us at Christina@chandesignco.com, and we’ll respond promptly.

10. Updates to This Policy

As we grow and evolve, we may update this Privacy Policy to reflect changes in our practices or services. Any updates will be posted here with a new effective date at the top of the page.

11. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy—or anything else—we’d love to hear from you!

📞 Phone: 423-834-2626
📧 Email: Christina@chandesignco.com
📍 Address: 1401 Fort Street, Chattanooga, TN 37402

✨ Thank you for being part of our creative community.
At Chan Design Co., we’re all about art, connection, and trust—and your privacy is an important part of that.